Enterprise platform managers are under increasing pressure to deliver value while carrying out their core duties and responsibilities. Daily, platform owners are responsible for:

• Working with business units to identify and refine business requirements and workflows
• Maximizing the value of the platform to best benefit the company
• Keeping the lights on 24x7, ensuring uptime and availability
• Maintaining platform security, and more.

These time-consuming obligations mean that platform owners are missing out on opportunities to discover and implement best practices to improve the organization’s use of ServiceNow and grow their internal ServiceNow team’s skills and capabilities.

As a platform owner you may know ServiceNow for delivering IT solutions, but did you know that businesses use the platform for customer service, employee experiences and in countless more ways?

In this ebook, Power of the platform: Accelerating business outcomes across the enterprise with a single digital foundation, we present several examples of ServiceNow customers that took inspiration from the success the Now Platform enabled in one business unit and went on to apply it to other areas of the enterprise.